Shipping Policy

Last Updated: September 17, 2026

Thank you for shopping with us. We are committed to processing and delivering your order as efficiently and securely as possible.

1. Order Processing

Orders are processed after payment has been successfully confirmed. Please allow 1–3 business days for order processing and preparation before your order is shipped.

Orders placed on weekends or public holidays may begin processing on the next business day. During periods of high order volume, promotions, holidays, or circumstances outside our control, processing may take longer.

2. Shipping & Delivery

Once your order has been processed and shipped, delivery times depend on your destination, shipping method, carrier, customs procedures, and other circumstances beyond our control.

Estimated delivery times will be communicated at checkout or through your order confirmation where applicable. Delivery estimates are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, where applicable, are calculated and displayed during checkout before you complete your purchase.

4. Order Tracking

When tracking information is available, it will be provided through the email address or contact information associated with your order.

Please allow some time for tracking information to become active after your order has been handed to the shipping carrier.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered because an incorrect, incomplete, or outdated address was provided, additional shipping charges may apply if the order needs to be reshipped.

6. Delayed, Lost, or Damaged Packages

Delivery may be affected by circumstances such as weather, customs delays, carrier disruptions, incorrect addresses, public holidays, or other events outside our reasonable control.

If your order appears to be delayed or lost, please contact us so that we can assist you in reviewing the shipment status.

If your package arrives damaged, please contact us promptly and provide photographs of the packaging and product where requested.

7. International Orders

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, such charges are the responsibility of the customer.

8. Third-Party Fulfillment

Where applicable, orders may be fulfilled and shipped by third-party fulfillment partners or suppliers. Your order may therefore be shipped from a location different from our business address.

9. Contact Us

If you have questions regarding shipping or your order, please contact us using the customer-service information provided on our website.

Please include your order number whenever possible so we can assist you more efficiently.